Intake and triage
Read submissions, classify requests, summarize context, and route to the next right place.
Workflow autopilots
Give us the workflow.We’ll run it.
Workflow autopilots are for work that repeats, follows rules, and produces a clear outcome. AI handles the intelligence-heavy path. Humans step in on the cases that deserve judgement.
Best starting points
High volume.Clear outputs.
The strongest autopilot candidates are repetitive enough to train on, structured enough to trust, and painful enough that the ROI is obvious.
Approval workflows
Apply thresholds, collect evidence, and push only the real exceptions to humans.
Document-heavy operations
Read contracts, policies, invoices, claims, and forms without turning the workflow into manual copy work.
Follow-up loops
Keep the workflow moving with reminders, status changes, and escalation when the path stalls.
Autopilot model
Move from copilotto autopilot carefully.
The right path is not blind automation. It is a workflow that learns from repeat patterns and hands the uncertain cases back to humans.
Get started"An autopilot works because the team is explicit about the safe repeat path and equally explicit about what still needs human judgement."
Mach122Autopilot thesis
Observe → Assist → Automate → Escalate
Agent
Replace our renewal workflow: CRM to approval to contract to invoice to handoff.
workflow: enterprise_renewals
systems: crm, billing, docs, slack
constraints: audit_trail, role_based_approval
target: production_ready bespoke workflow
What changed?
Three disconnected tools become one bespoke workflow.
- Business rules captured from docs, calls, and code
- Work orders generated with full traceability
- Human judgement preserved where trust matters
How it lands
Observe first.Automate second.
The fastest way to break trust is to automate before the team understands the real exception path.
Read the human flow
See the real tasks, rules, and operator judgement before deciding what should automate.
Define the repeat path
Mark the cases that can be handled safely and the cases that still need escalation.
Launch with review
Start with human visibility so the workflow can earn trust while it runs.
Widen the safe zone
Use the operating data and exceptions to move more of the workflow into autopilot.
Need an autopilot candidate
Bring the queue.We’ll scope the path.
Start with the workflow that already feels like repeat operator effort hiding inside software and Slack.
Good candidates
Queues with clear outputs, bounded rules, frequent repetition, and a human exception path the team already understands.